Frequently Asked Questions from our Customers
Our customer service experts answer many questions about pest control issues during the course of their day. So we asked them, which questions do you answer the most?
Most Frequent Questions from Long Island Customers
I have a heart condition. Do I need to be out of the house during the treatment and for how long? Individuals with health concerns should vacate for 2 hours. Health concerns may include heart conditions, allergies and other minor health issues.
I have small children in the house, do they need to be out for the treatment? We suggest the following:
- For children less than 1 years old: They should stay out during treatment and for 12-24 hours after the treatment.
- Children 1 year to 5 years old: The children stay out during treatment and for 4 hours after treatment.
- Children 5-12 years old: They should stay out during treatment and for 2-4 hours after treatment.
If I had a treatment for ants, how long do I have to wait to have another treatment done? We recommend waiting 7-10 days after a treatment to return if the customer is still seeing activity.
What preparations need to be done for bedbugs? Suburban offers 3 types of treatments with 3 different types of preparations. We offer a free estimate which gives a homeowner all of the options.
What type of agreements does your company offer? We offer 3 different plans for year round protection. You'll find the plan details here.
How does your trapping work? Does it include the removal of the animal? We'll take care of trapping and removing of the animal. We'll also look for where the animal has gained access to your home. Frequent entry points include dryer vents, holes in the foundation and structure, and areas previously damaged by wildlife. We'll want these entry points sealed. Since so many animals leave behind a mess, we can also clean things up!
Do you offer green products for treatments? Yes! Read more about our commitment to the environment here.
Feel free to call or text our office at (631) 864-6900 | (516) 864-6900 | (631) 287-6900. We've got answers!